Privacy Policy

Effective Date: June 9, 2026

Overview

Quintess AI, Inc. ("Company") provides this privacy policy for users of the Quintess application and associated services. By using these services, you accept the practices described herein.

1. Personal Information We Collect And How We Collect It

From Users:

• General identifiers (name, address, phone, email, job title)
• Online identifiers (username, IP address, device info, cookies)
• Commercial information (billing details, payment history)
• Audio/visual information (voice recordings, transcriptions)
• Professional information (job title, employer)
• Support content (messages, attachments)

About Our Clients' End Users:

The Company processes data on behalf of its clients (e.g., maintenance organizations). End users should contact their employer or organization directly regarding their information.

From Others:

Personal information may be collected from external sources and added to existing records.

Automatically Collected:

The Company logs device identifiers, operating system type, browser type, visited pages, and access times through cookies, web beacons, and device identifiers.

2. How We Use Your Personal Information

Service Provision:

• Establish and verify identity
• Process requests and fulfill services
• Provide customer service
• Personalize experiences
• Send transaction-related communications
• Enhance features and products

Research and Development:

The Company may use voice recordings and transcriptions to train, fine-tune, and improve its AI models and services. The Company also creates anonymous or deidentified data from personal information for the same purposes.

Company Operations:

Day-to-day operations and security purposes.

Marketing:

Marketing communications may be sent; users can opt out via unsubscribe links or by emailing privacy@quintess.ai.

Compliance:

The Company uses personal information to comply with laws, respond to legal requests, protect rights, prevent fraud, and enforce terms.

3. How We Share Your Personal Information

The Company shares information with:

• Affiliates
• Third-party service providers
• Professional advisors
• Partners in corporate restructuring
• Others as required by law

The Company does not sell personal information.

Third-party website links may result in external data collection beyond the Company's control.

4. Your Choices Regarding Your Personal Information

Email Communications:

Users may opt out of promotional emails by following unsubscribe instructions or contacting the Company. Service-related emails will continue.

Cookies:

Users may disable cookies through browser settings, though this may limit functionality.

Access and Correction:

Users who wish to access, correct, or delete their personal information should contact their employer or organization directly. The Company processes end user data on behalf of its customers and acts on their instructions regarding data subject requests.

Customers (organizations whose employees and personnel use the Quintess services) may submit deletion requests covering their users' personal data by contacting privacy@quintess.ai. The Company will process such requests in accordance with the applicable Data Processing Agreement and applicable law.

Training Opt-out

Customers who do not wish their data to be used for AI training purposes may opt out by contacting privacy@quintess.ai or as otherwise agreed in their contract with the Company.

5. Security Of Your Personal Information

The Company uses reasonable efforts to protect your personal information but acknowledges that no method is 100% secure.

6. International Users

Services are governed by United States law. Personal information will be processed in the United States or other countries.

7. Children

Services are not intended for children under 18 years of age. The Company does not knowingly collect information from children under 13.

8. Do Not Track

The Company currently does not support or respond to Do Not Track browser signals.

9. Updates To This Privacy Policy

Changes become effective when posted to the website with an updated "Effective Date."

10. Contact Us

Quintess AI, Inc.

128 King St, Floor 3, San Francisco, CA 94107

Email: privacy@quintess.ai

Book a demo

Book a demo to see how our AI Troubleshooting Agent works with your maintenance data, technicians, and existing systems.